SASSA Appeal Process – How To Appeal for SRD?

As part of SASSA’s Social Relief of Distress (SRD) Grant program, South African citizens, refugees, asylum seekers, and persons with special permits between 18 and 60 are offered monthly short-term financial support. This program is for unemployed or unemployed people who earn less than R624 per month, have insufficient resources, don’t receive other social grants or UIF payments, or don’t get any other financial support.

The SASSA has the right to appeal the SASSA decision to the Ministry of Social Development at the National Department of Social Development if you are rejected for the SRD R350 grant. Still, you believe you are eligible for the SRD grant, and your application should have been handled better and accepted somewhat.

How To Submit Sassa Appeal

If your SASSA grant application (such as the SRD R370 grant) is declined, you can follow these steps to lodge an appeal:

1. Visit the Appeal Website

• Go to the official SASSA SRD appeals website: https://srd.dsd.gov.za/appeals.

2. Log In with Your ID Number and Phone Number

Make sure the phone number is active, as SASSA may use it for communication.

Enter your South African ID number and the phone number you used during the application process.

3. Select the Month for Appeal

Each month’s decision requires a separate appeal. Choose the specific month for which your application was declined.

4. Review the Reason for Decline

Ensure you have valid grounds for appeal if you believe the decline was incorrect.

Check the reason provided for the decline (e.g., alternative income source identified, UIF registered, etc.).

5. Submit the Appeal

• Click on the “Submit Appeal” button to send your request for reconsideration.
• Provide additional documentation if required, depending on the reason for the decline.

6. Wait for the Outcome

This process may take up to 90 days or longer, depending on the volume of appeals. SASSA will review your appeal and notify you of the outcome.

7. Check Your Appeal Status

• Visit the appeals website regularly to check the status of your appeal.
• Alternatively, you can contact SASSA for updates through their helpline.

8. Ensure Your Contact Details Are Updated

• If your appeal is approved, SASSA will need your accurate banking details or preferred payment method.
• Update this information on the official SASSA website if necessary.

Contact for Assistance

• Toll-Free Number: 0800 60 10 11
• Email: [email protected]

By following these steps, you can ensure your appeal is properly submitted and increase the chances of a favorable outcome.

What To Do If My Appeal is Declined?

SASSA or ITSAA cannot accept your appeal if it is also declined. A judicial review is your only option in this matter. When your application was inappropriately declined, but you meet all the eligibility criteria, this option may be available.

When you apply for a grant or benefit through SASSA or ITSAA, specific criteria must be met. These criteria ensure that only those who qualify for the assistance receive it. However, there may be instances where applicants believe their application was wrongly denied or overlooked. In such cases, appealing to the higher authorities may be an option.

However, if your appeal is also denied, it can be frustrating and disheartening; it is important to remember that the decision made by SASSA or ITSAA may not be final. You still have the option to challenge the decision through the High Court. This step should only be taken if you have a strong belief that you fulfill all the eligibility criteria, but your application was declined unfairly.

SRD Appeal Declination Reasons:

Your appeal may be rejected for a variety of reasons. The following message will be displayed if your appeal is denied:

Nsfas_registered: A student receiving assistance from the National Student Financial Aid Scheme (NSFAS) during the reconsideration period suggests they have other sources of support.

Uif_registered: During the reconsidered period, the applicant received UIF payments, indicating they can access other financial aid.

Alternative_income_source_identified: There is evidence that the grant applicant has an alternative source of income that exceeds the grant’s eligibility requirements since a balance of R624 or more was deposited into their bank account during the reconsideration period.

Gov_payrol_registered: During the reconsideration period, the applicant worked for a government institution, which means they had an income and a job.

age_outside_range(>60): Due to age restrictions, the applicant is no longer eligible because they are past 60 years old during the reconsidered period.

Identity_verification_failed: According to the Department of Home Affairs, your application’s personal information does not match the record maintained by the department. You have an identity mismatch.

Existing_sassa_grant: During the reconsideration period, the applicant had already been receiving a different social grant, so they were not eligible to receive the SRD Grant as they had already received a different grant.

age_outside_range(<18): Because of age restrictions, these applicants are ineligible because they are younger than 18 years of age during the reconsideration period.

Deceased Record on DHA: It appears that the applicant was deceased during the reconsideration period, according to the DHA database.